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2020 – the year of fight or fall for banks

February 11, 2020 - Puneet Chhahira Global Head of Marketing, Infosys Finacle


The writing is on the wall – with returns of nearly 60 percent of banks being lower than their cost of equity – growth and margins of banks globally will continue to be under pressure, with a cold winter approaching. As 2020 dawns, new players will continue to make inroads into the banking industry. These include the knights – leading consumer technology companies with deep pockets and a large market presence, as well as ninjas – new and nimble FinTechs armed with disruptive technologies. With regulators across the world summarily favouring more players in the industry – it is an open battle with no clear favourites.

This will be a battle where new kings of hills will be crowned and the existing players will choose their hills. For banks, this means taking a conscious call between continuing between existing business models or evolving new ones. For those looking to continuing their incumbent models, it could mean a focus on –

For those looking to evolve new models, it means becoming a

The age of glorious epic wars among incumbent banks is over. The time of quick battles and brawls is here to stay – we will continue to see interesting allies emerging between incumbent banks, challenger banks, consumer technology companies and FinTechs.

Although banks have been historically slow to adopt new models, 2020 will show a marked acceleration in the adoption of new business models, new strategies and new revenue streams that will break down the behemoth bank into a nimble and agile army of ninjas.

Who will remain, who will fall? Who will create value and who will find themselves back to the wall?

Find out more from the Infosys Finacle report on ‘Scale Digital – 10 Trends Reshaping Banking in 2020, as we look at how banks around the world attempt to survive the long winter ahead.

This piece gives you a glimpse into one of the 10 trends that I believe will reshape banking in 2020. Click here to read our full report “Scale Digital: 10 Trends Reshaping Banking in 2020”.

Puneet Chhahira

Global Head of Marketing, Infosys Finacle

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