AssistEdge Smart User Environment
Mob-AssistEdge Smart User Environment

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Where can AssistEdge Smart User Environment be used?

Some of the scenarios are:

Sign-in Manager

Integrates all existing applications with a single login for users. It eliminates issues caused by constant session time-outs, reducing Average Handling Time (AHT)

360° Customer View

Provides a unified view of all applications by integrating and presenting them in a single user interface. Displays all customer and case-related information on a single panel

Data Mining and Automation

Supports data extraction, aggregation, and mechanisation. It non-intrusively accesses all internal applications to extract, aggregate and correlate data, and perform necessary automation

Reporting

Provides analytical reports to improve agent productivity and make every customer interaction more effective. It also generates detailed standard and custom reports to provide in-depth analysis and insights

Client Stories

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