AssistEdge Smart User Environment automates the contact centre agent’s console by pulling relevant information from multiple applications onto a single dashboard.
When a globally acclaimed telecom giant wanted to get “One View” of each of its subscribers in New Zealand, AssistEdge Smart User Environment helped it reimagine, re-engineer and simplify customer processes across mobile and landline CRM systems.
Some of the scenarios are:
Integrates all existing applications with a single login for users. It eliminates issues caused by constant session time-outs, reducing Average Handling Time (AHT)
Provides a unified view of all applications by integrating and presenting them in a single user interface. Displays all customer and case-related information on a single panel
Supports data extraction, aggregation, and mechanisation. It non-intrusively accesses all internal applications to extract, aggregate and correlate data, and perform necessary automation
Provides analytical reports to improve agent productivity and make every customer interaction more effective. It also generates detailed standard and custom reports to provide in-depth analysis and insights
The need of the hour is Intelligent Automation, a seamless convergence of RPA and AI, to handle today’s complex business demands as well as those of the future.
The continuously changing nature of the industry today demands that enterprises be swift and agile. Leveraging digital transformation to stay competitive isn’t a choice anymore but a necessity.
Organizations world over are struggling to retain customers due to poor Customer Service (CS). Call Centers, which are often the hubs of customer service, fall short of customer expectations...