AssistEdge Smart User Environment automates the contact centre agent's console by pulling relevant information from multiple applications onto a single dashboard.
When a globally acclaimed telecom giant wanted to get "One View" of each of its subscribers in New Zealand, AssistEdge Smart User Environment helped it reimagine, re-engineer and simplify customer processes across mobile and landline CRM systems.
Where can AssistEdge Smart User Environment be used?
Some of the scenarios are:
Integrates all existing applications with a single login for users. It eliminates issues caused by constant session time-outs, reducing Average Handling Time (AHT)
360° Customer View
Provides a unified view of all applications by integrating and presenting them in a single user interface. Displays all customer and case-related information on a single panel
Data Mining and Automation
Supports data extraction, aggregation, and mechanisation. It non-intrusively accesses all internal applications to extract, aggregate and correlate data, and perform necessary automation
Provides analytical reports to improve agent productivity and make every customer interaction more effective. It also generates detailed standard and custom reports to provide in-depth analysis and insights
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