Where can AssistEdge Smart User Environment be used?

Some of the scenarios are:

Sign-in Manager
Integrates all existing applications with a single login for users. It eliminates issues caused by constant session time-outs, reducing Average Handling Time (AHT)
360° Customer View
Provides a unified view of all applications by integrating and presenting them in a single user interface. Displays all customer and case-related information on a single panel
Data Mining and Automation
Supports data extraction, aggregation, and mechanisation. It non-intrusively accesses all internal applications to extract, aggregate and correlate data, and perform necessary automation
Reporting
Provides analytical reports to improve agent productivity and make every customer interaction more effective. It also generates detailed standard and custom reports to provide in-depth analysis and insights