An American diversified healthcare benefits company.
A leading US health insurance company had over 70+ processes that were being executed manually by their staff. These processes were completely rule driven and could be easily automated. However, the company did not have any expertise in automation and also did not have the budget to fund a large scale automation program.
FTEs engaged in manual non-productive mundane activities which resulted in little to no time to focus on value driven activities for the organization.
The increase in volume of transactions resulted in an increase in FTE account to meet the existing SLA commitments.
Created a strong operating model for automation COE and trained identified team to run the COE.
Recommended a Federated LOB based Operating Model with key roles of Business Sponsor, COE Lead, Steering Committee, Business Lead/RPA Champion, Technology Lead.
COE comprised of a COE head along with a 6-member team to run the COE. The team has automated till date over 70+ processes with an overall FTE saving of 115 people in the first 3 years.
Reduced operational risks by more than 70%.
Improved efficiency/ productivity and adherence to processes.
A European company responsible for the delivery of national and international mail.
A leading logistics company was facing challenges in managing their existing automations. This was due to the lack of a proper governance structure/standards and best practices to be followed to maintain a large RPA program.
Teams were working in silos to create and manage automated processes without following any standards leading to implementation failures.
The right processes were not chosen for automation due to lack of proper RPA governance leading to no ROI realization.
Trained the team on the 4 pillars of COE framework, Strategy & Governance, Organizational Change Management, Program Management and Automation expertise.
Established RPA Risk & Controls Framework to drive identification of control gaps & new risks and provide Business with assurance to move towards a larger footprint of digital workers.
All the RPA automations are now managed centrally through the RPA COE team with a proper framework and governance in place.
70+ processes were created with an FTE saving of 55 people per year.
AssistEdge is a scalable automation platform that uses software robots to transform business processes and operations. It comprises four key products that allow enterprises execute partial automations to end-to-end automation of repetitive processes – all through a single platform. With deployments across varied industries, AssistEdge helps companies increase employee productivity and process accuracy, reduces turnaround time and operational costs. Learn more