License Restrictions

As part of AssistEdge 19.0, the following license restrictions are enforced.

1. Server Side Restriction:
   
   

   User needs a valid license to login into Admin Portal. This license must be placed at <AssistEdge>\data\license folder with the name “license.dat”. One license will be required per installation.
   
    

   In case of the  “License File not found” error, verify if the license file is placed at the correct location with the correct name.
   
   

   In case of “License File is Invalid”, please contact the license administrator.
   
   

   In case of “License MAC Details are Invalid”, please contact the license administrator.
   
   

   In case of “License has expired” error, please procure a new valid license.
   
   

   In case of “An Unexpected Error Occured” error, check control tower logs for error stacktrace.
   
   

   RPA: (Number of robots restriction/Concurrent Robots):

   1. User needs a valid license to create a new robot. This license must be uploaded to the License manager in the Admin module after logging in. The number of robots allowed to be created is a part of the license. View the license details from the license manager as mentioned earlier.
   2. If the license manager does not load, verify if Control Tower is up using the command ‘ae status controltower’.
   3. In case of “System error occurred” error, verify if Elastic search is up and indices are created properly.
      
      EnterprisePersonalAssistant: (Number of named user / Concurrent users):
   • Users can either upload the number of named users or number of concurrent users licenses in the license manager as mentioned above.
   • If the number of named users license is uploaded, the number of users whose role can be saved with access “Enterprise Personal Assistant” using Admin website will be limited to the number of named users license count.
   • If the number of concurrent users license for Attended Automation is uploaded, at a time only the number of Attended Automation instances equaling the total license count can be launched.
   • If a user cannot log in due to an error of license count being crossed even though it has not crossed, launch the application again after 15 minutes.
   • Check the licenses as mentioned in previous step 1a.
     
     
2. Decision Workbench: (Number of named users):
   
   
   1. Users can upload number of named users licenses in the license manager as mentioned above.
   2. With the number of named users license uploaded, the number of users whose role can be saved with one of the accesses under Decision Workbench using Admin website will be limited to the number of named users license count.
   3. If a user cannot log in due to an error of license count being crossed even though it has not crossed, launch the application again after 15 minutes.
   4. Check the licenses as mentioned in previous step 1a.