Getting Started with Siebel CRM High Interactivity (HI) Application Automation

 

What is Siebel Oracle Siebel CRM High Interactivity (HI) Application Automation?

The Siebel canvas tool allows you to automate creating accounts, reading details of a specific account, creating contact, managing service request, and other operations related to Siebel application.

 

Related Activities

Following is the list of available activities that can be used to automate the Oracle Siebel CRM HI application:

Siebel Operations -  Automates Siebel operations performed on a business component such as insert, delete, update, query and so on.

Navigation - Navigates to screen tabs, link bars, group of views and group of Detail views of the Siebel HI application using the name of the view.

Set Field Value - Automates setting a value in the specified field or grid of the applet in the Siebel CRM application such as, a service request or an account name.

Get Field Value - Automates extracting field value from the specified field or grid of the applet present on the Siebel CRM screen such as, details of a service request or an account name.

Drilldown - Automates drilling  down a field in the selected grid of the applet and view the related details.

Fetch Grid Data - Automates reading the value of the desired grid from a single or multiple rows of the selected applet.

Open Task - Automates the operations related to Tasks of the Siebel CRM applicatio using the task name.

 

Benefits

Following are the most common benefits and usage of automating Oracle Siebel CRM application:

• For creating accounts, reading details of a specific account creating contact, creating, reading or deleting a service request, and others.
• For locating the required interaction at one place.
• Additionally, Siebel CRM application automation is cost effective and easy to use.

Prerequisites

You must configure the  intended Oracle Siebel CRM HI application in  Studio before configuring the automation process workflow. This establishes the connection between the Siebel CRM application and Automation Studio to perform the automation.

 

Oracle Siebel CRM High Interactivity (HI) Application Automation Journey

The below diagram gives an overview of the steps involved in creating an automation process workflow using Oracle Siebel CRM High Interactivity (HI) application:

 

 

Click here to learn more about Oracle Siebel CRM High Interactivity (HI) application activity through step-by-step use case.