RPA Load Generator Trigger

• Unable to see Trigger manager button in Control Tower?
  
  Ans: User who has ‘RPA_Trigger_Management’ access enabled can see the trigger manager button in Control Tower. Check-in AssistEdge Admin module if this is access enabled.
• In the case of a continuous monitoring file system; is there a provision of using a shared drive?
  
  Ans: Yes. Enter the shared directory path as below:
  //<ipAddressOfSharedDirectory>/sample/directory
  
  

  NOTE:

  Trigger may not work if shared directory is mounted with a drive letter (e.g., Z:/test).

  
  
• Can a user have wildcard characters for the filename field in the continuous monitoring file system?
  
  Ans: This field is used to process only particular files matching with the provided regular expression. E.g., Providing “.*” as the value in this field will poll for all files in that directory.
  
  

  NOTE:

  User must be familiar with Regular Expression syntax. The trigger may not work if an incorrect expression is entered.

  
  
• What is Trigger Expiration time?
  
  Ans: Trigger Expiration time is the expiry time of the Load Generator Robot.
• Which time zone can a user choose?
  
  Ans: User can choose any time zone listed in the dropdown, as per the business requirement.
• Where are the E-mail server host and port configured?
  
  Ans: Host and Port required for Email Listener are configured in the below configuration file:<Container_Home>/app/ControlTower /config/config.yml
• What would go inside an Email Folder field?
  
  Ans: Email Folder for which an email trigger must be configured. (E.g., Inbox)
  
  

  NOTE:

  Multilevel folders may not work.

• What is the E-mail User Id field?
  
  Ans: Email Address for which an email trigger must be configured.
• Is the Email Password field safe to enter a password?
  
  Ans: Yes. There is no harm in putting a password in this field as it is an encrypted string on the wire and will be safely kept in the product's credential vault for future use.
• What is the daily and weekly schedule in case of Schedule-based?
  
  Ans: Daily schedule triggers a selected LG Process at the specified start date-time every day until the specified end date-time. Weekly will do the same, but only on selected days from a week.
• What is Trigger Expiration time?
  
  Ans: It is the time till which LG Robot continues to process a single request. So, set the trigger expiration time according to the data load that the LG process is going to execute.
  E.g., If the LG process is expected to execute an excel file with a maximum(peak) of 100 records/rows and each record/row is expected to execute in 2 seconds; then the trigger expiration time of the LG process must be greater than 100*2=200 seconds.
• CT is crashing; after adding the email listener
  
  Ans: There can be causes as mentioned below.
  Incorrect IMAP host and port
  No network connectivity to configured IMAP host and port
  Start Control Tower service after verifying the above parameters.
• Where can a user view the logs?
  
  Ans: Check the below 3 log files for troubleshooting.<Container_Home>/data/ControlTower/se-admin.log
  <Container_Home>/data/command/controlTower.log
  <Container_Home>/data/command/controlTower.log
• Getting ‘parameter count mismatch error’ in LG robot execution
  
  Ans: This error appears when search parameters in the LG process do not match with the request, it received.
• Verify the below in LG Process:
  
  In case of a File System Trigger, the below search parameters must be present.
  filePath
  fileType
  In case of an Email Trigger, the below search parameter must be present.
  emailTriggerId
• Create or Update Trigger functionality is not working in Control Tower?
  
  Ans: Ensure that the database connection string in “node.exe.config” file, available at $<AssistEdgeHome>\runtime\64\node\ node-v8.8.0-win-x64\ is accurate.
  
  Restart Control Tower and check again.