What is Guided Intelligence?
It is a feature that provides the ability to turn the search for a solution into an intuitive session, while working on the Engage application.
Define the navigation that you want the agents to follow using the Guided Scripting activity, found within the Guided Intelligence canvas tool.
Benefits
Following are the benefits of Guided Intelligence:
· Quick and accurate actions can be taken by the agents
· SLA breach can be avoided by increasing operational efficiency
Guided Intelligence Journey
Click here to learn more about Guided Intelligence through our step by step example.