Native Reports Dashboards

This dashboard provides insights on:

Following reports are available in the Native Reports Dashboard:

Following table provides the report fields description.

Agent Handling Time
Field Name	Description
timeStamp per day	Indicates the date when the user logged in.
profile	Indicates the name of the profile.
entity 1	Indicates the name of the entity 1. (Entities are the ones that are defined in User Management).
entity 2	Indicates the name of the entity 2. (Entities are the ones that are defined in User Management).
entity 3	Indicates the name of the entity 3. (Entities are the ones that are defined in User Management).
entity 4	Indicates the name of the entity 4. (Entities are the ones that are defined in User Management).
userFulName	Indicates the full name of the user.
Count	Indicates the number of times the user executed an activity on that particular process.
Average Elapsed Time (seconds)	Shows the total time (in seconds) since the user logged in.

Following table provides the report fields description.

Handling Time Report
Field Name	Description
timeStamp per day	Shows the date when the user logged in.
profile	Indicates the name of the profile.
entity 1	Indicates the name of the entity 1. (Entities are the ones that are defined in User Management).
entity 2	Indicates the name of the entity 2. (Entities are the ones that are defined in User Management).
entity 3	Indicates the name of the entity 3. (Entities are the ones that are defined in User Management).
entity 4	Indicates the name of the entity 4. (Entities are the ones that are defined in User Management).
Count	Indicates the number of times the user logs in to the particular profile.
Average Elapsed Time (seconds)	Indicates the total time (in seconds) since the user logged in.

Following table provides the report fields description.

Activity Tracking
Field Name	Description
timeStamp per day	Indicates the date the user logged in.
profile	Indicates the name of the profile.
entity 1	Indicates the name of the entity 1 (Entities are the ones that are defined in User Management).
entity 2	Indicates the name of the entity 2. (Entities are the ones that are defined in User Management).
entity 3	Indicates the name of the entity 3. (Entities are the ones that are defined in User Management).
entity 4	Indicates the name of the entity 4. (Entities are the ones that are defined in User Management).
activityGroup	Indicates the name of the activity, for example, application, SearchReset.
activityValue	Indicates the value the activity is associated with, for example, Google Finance, Search.