Welcome to AssistEdge Engage

AssistEdge Engage harnesses the power of Intelligent automation to empower enterprise customer care teams with smart features. Its unified dashboard non-intrusively integrates with disparate applications and technologies to provide a relevant and contextual view. It delivers a strong Attended Automation capability with guided assistance to agents, enabling customers to be serviced faster and better. AssistEdge Engage has proven reduced average handling times, improved productivity, decreased operational costs and a better customer experience. Easy to integrate and deploy, AssistEdge Engage makes it possible for businesses to maximize the returns from their existing contact center investments.

 

It delivers a strong Attended Automation capability with guided assistance to agents, enabling customers to be serviced faster and better. AssistEdge Engage has proven reduced average handling times, improved productivity, decreased operational costs and a better customer experience.

 

Features of AssistEdge Engage that empower enterprises to embark on the journey towards Automation Singularity:

 

Focus Management -This feature puts the Engage application in focus when Engage user clicks (mouse or keypad) on any of the docked-in application areas.

 

Customize the Application Language - This new feature provides the ability to customize the language within Engage client

 

Manage Logins Smartly – This Sign-in Manager capability improves service readiness, reducing agent time and efforts, manages session time-outs better

 

360 ° Customer Information View – Integrates several applications across technologies thus providing ONE single 360 ° customer information view. Out of the box dashboard templates build rich and appealing dashboard using the comprehensive list of hand-picked, frequently used component repository

 

C-View - It displays the most frequently looked-up customer fields in one view

 

Notesmaker – Aids agent in call closure activities by applying quick canned notes, significantly reducing call closure time

 

One Click Automation - Helps agent execute customer requests across multiple applications with just one click

 

Data Analytics and Reporting  - Analytical reports improve agent productivity

 

Predictive Customer Insights - Customer sentiments prediction depending on the past interactions.