Aetna is an American managed health care company that sells traditional and consumer directed health care insurance plans and related services primarily through employer-paid insurance and benefit programs, and through Medicare.

50 processes for unattended automation have been configured across groups such as Medicaid, Medicare, Commercial Service Ops, Cost Containment, Group Insurance, Student Health, Dental and Pharmacy.

Solution

 

Benefits

 

75+ Robots on 50+ VMs being centrally managed

 

50 Processes monitored in Real Time

 

3 Roles with specific accesses defined for different personas