Leverage AI to better engage your customers and reduce the cost of customer support operations with conversational interfaces.
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Transform your Enterprise with Infosys Nia™ Conversational Interface
With the smartphone becoming the screen of choice and app usage on smartphones consolidating to a handful of apps messaging services are now increasingly popular and reaching explosive adoption rates. To engage customers and remain competitive, enterprises must leverage third-party messenger platforms like WeChat, Facebook Messenger, and Slack to provide accessible and contextualized service to customers or employees. These could include services such as payments, first-‘line customer support, even password reset, and account unlock.