Vanguard

• If a fatal exception is thrown at the Vanguard framework level, then the Vanguard application is stopped. An email notification is sent informing that the application is down. An email will be sent in case SMTP is configured at the product level. From the logs also you can identify if the application is stopped.
• In the rare circumstances in Control Tower, you may see an exception informing some service is down. This may occur in case Vanguard has an exception at the framework level.  To troubleshoot, check and monitor the Vanguard pod status. If there are frequent restarts, inspect Vanguard pod logs to analyze logs for potential framework or configuration errors.
• If the user has either not provided or has provided incorrect details for SMTP detail while installing the product, emails are not sent. Log will have the same exception.
• In case SMTP is not properly configured, it generates the following error message.
  • Smtp To address is of incorrect format -  [2024-01-04T13:11:23Z] [ERROR] [EV.AE.Vanguard.NotificationPeriodicJobs.Core | SendMessage] Error occurred while sending email for id '24' due to The specified string is not in the form required for an e-mail address.