AGD Bank is a leading commercial bank in Myanmar. The bank has 75 branches along with an International Banking Division that operates international remittance services, foreign exchange and agent banking operations. Since its formation, the bank has grown from strength to strength alongside Myanmar, making it part of the country’s renewed globalization chapter.
Given Myanmar’s high internet usage rates and strong willingness among customers to adopt new technology, AGD envisaged a significant increase in the number of online banking customers over the next few years.
This generation of customers also expect a differentiated seamless experience across digital channels. To make the most of this impending digital growth opportunities and appeal to the new generation of customers, AGD Bank wanted to transform its digital channel application landscape. The bank wanted a digital solution suite that was flexible, scalable, secure and robust there by helping would help the bank provide a best-in-class experience to its customers that is consistent across digital channels.
AGD Bank partnered with Infosys Finacle to implement online and mobile banking solution on a digital engagement platform, Omnichannel Hub to achieve the bank’s objectives