Unlimited Growth. Unlimited Reach.

Cox Communications has been at the forefront of the digital revolution, making digital technologies and services accessible to millions of customers across the US. As pioneers of innovation, Cox has been an early adopter and proponent of advanced technologies such as Artificial Intelligence and Automation.

With EdgeVerve’s comprehensive suite of Automation and AI products, Cox will gain the potential to scale unlimited growth and unlimited reach, navigating the next phase of digital transformation with ease.

We believe that EdgeVerve’s partnership program can help accelerate your AI adoption journey, making it easy to consume and apply automation in strategic areas to realize its full potential.

Through our in-depth research and experience, we have identified key areas where AI and automation can significantly impact a large enterprise like Cox.

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Transforming contracts processing at Cox with AI

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Reimagining document processing with AI and Automation

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Amplifying visibility into procurement with AI

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Discovering new possibilities at Cox with the power of process discovery and mining

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Elevating the quality of testing with RPA

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Making collections process intelligent and easy

The Art of Possible

  • Transform Contract Analysis
  • Reimagine Document Processing
  • Amplify Procurement Outcomes
  • Discover Process Insights
  • Elevate Testing Quality
  • Reimagine Customer Experience
Transform Contract Analysis

Success Stories

9X
Improvement in employee productivity

~90%
Cost savings per contract review

90%
Reduction in time spent on contract review

9X

Improvement in employee productivity

~90%

Improvements in Case-fill rates

90%

Reduction in time spent on contract review

Transform contracts processing at Cox with AI


Large organizations like Cox Communications work with multiple suppliers, partners, distributors, retailers, customers, and the workforce, for different services.

How can large enterprises like Cox extract valuable insights from contracts swiftly? How can AI tools make contract review and drafting easy?

Contract management process

Enabled by Nia Contracts Analysis

Nia Contracts Analysis ingests pertinent information from all contract agreements and captures relevant information from all contracts and other related documents such as contract clauses, policies, expiry, etc. Knowledge models are created to capture contract rules, exceptions, and resolutions. The knowledge model learns and evolves with operational knowledge and contract exceptions. It has the capability to extract information from tabular data spanning across pages and handling capabilities like nested tables and merged cells. It also provides the ability to handle complex contract document extraction and reviews.

A responsive Nia Chatbot interface with Natural Language Processing can handle queries from users related to the contracts.

Enabled by Nia Contracts Analysis

Nia Contracts Analysis ingests pertinent information from all contract agreements and captures relevant information from all contracts and other related documents such as contract clauses, policies, expiry, etc. Knowledge models are created to capture contract rules, exceptions, and resolutions. The knowledge model learns and evolves with operational knowledge and contract exceptions. It has the capability to extract information from tabular data spanning across pages and handling capabilities like nested tables and merged cells. It also provides the ability to handle complex contract document extraction and reviews.

A responsive Nia Chatbot interface with Natural Language Processing can handle queries from users related to the contracts.

Reimagine Document Processing

Success Stories

90%
Cost Savings for a Japanese conglomerate

10X
Improvement in productivity for a US Financial Services Major

90M
Revenue leakage identified for an American Telecom Major

90%

Cost Savings for a Japanese conglomerate

10X

Improvement in productivity for a US Financial Services Major

90M

Revenue leakage identified for an American Telecom Major

Reimagine document processing with AI and Automation


A large organization like Cox deals with numerous upstream intermediaries, suppliers, distributors, services & technology partners, and customers across the US.

How can AI-led automation help in intelligent information extraction? How can Cox Communications make document processing a touchless experience?

The productivity and performance metrics can be improved with the automation of some of the processes listed below:

Enabled by Nia DocAI and AssistEdge RPA

Nia DocAI helps in the data extraction of various document formats, automated classification of different documents, section identification, and extraction of required fields, thereby ensuring accuracy. It provides a learning and review workbench to display extracted data and human review for continued learning. Its access control provides a persona and workgroup-based document display on the workbench. It makes the extracted data available to the downstream application in JSON message format.

AssistEdge RPA’s software robots act as a downstream to DocAI and consumes the data for further processing. Its rich set of technology adapters and strong automation capabilities help end-to-end automation of repetitive tasks like validating and massaging the data, applying business rules, login to applications with specific roles, feeding data into ERP and multiple other systems, and performing further tasks in the business process. These help in significantly improving the process efficiency with automation and making them as touchless as possible.

Enabled by Nia DocAI and AssistEdge RPA

Nia DocAI helps in the data extraction of various document formats, automated classification of different documents, section identification, and extraction of required fields, thereby ensuring accuracy. It provides a learning and review workbench to display extracted data and human review for continued learning. Its access control provides a persona and workgroup-based document display on the workbench. It makes the extracted data available to the downstream application in JSON message format.

AssistEdge RPA’s software robots act as a downstream to DocAI and consumes the data for further processing. Its rich set of technology adapters and strong automation capabilities help end-to-end automation of repetitive tasks like validating and massaging the data, applying business rules, login to applications with specific roles, feeding data into ERP and multiple other systems, and performing further tasks in the business process. These help in significantly improving the process efficiency with automation and making them as touchless as possible.

Amplify Procurement Outcomes

Success Stories

5%
Savings Opportunities Identified on an addressable spend of $6B

100%
Spend Visibility at L1, L2

60%
Improvement in processing time

5%

Savings Opportunities Identified on an addressable spend of $6B

100%

Spend Visibility at L1, L2

60%

Improvement in processing time

Amplifying visibility into procurement with AI


In today’s age, procurement is increasingly expected to evolve from a mere support function to a key strategy enabler. It is tasked with not only optimizing cost but also with bringing in innovation, moderating the risk and compliance while keeping high supplier performance in mind.

How can procurement organizations leverage AI to deliver optimal value to the business? Why is real-time visibility critical to creating new opportunities?

Enabled by ProcureEdge

ProcureEdge is an enterprise-grade, AI-powered product designed to augment the performance of various stakeholders in procurement teams. It sits on top of existing systems of record, eliminating the need for any rip-and-replace, and generates value for procurement leaders through actionable insights, opportunities, and execution support.

ProcureEdge Intelligence Hub accelerates the spend analytics process by simplifying data, providing the right visibility, and identifying opportunities to amplify procurement savings. This, in turn, enables enterprises to create best-in-class procurement practices, identify opportunities to reduce costs, and improve risk management.

Enabled by ProcureEdge

ProcureEdge is an enterprise-grade, AI-powered product designed to augment the performance of various stakeholders in procurement teams. It sits on top of existing systems of record, eliminating the need for any rip-and-replace, and generates value for procurement leaders through actionable insights, opportunities, and execution support.

ProcureEdge Intelligence Hub accelerates the spend analytics process by simplifying data, providing the right visibility, and identifying opportunities to amplify procurement savings. This, in turn, enables enterprises to create best-in-class procurement practices, identify opportunities to reduce costs, and improve risk management.

Discover Process Insights

Success Stories

$200K
Worth potential savings identified

90%
Reduction in handling time

5%
Improvement in CSAT (estimated)

$200K

Worth potential savings identified

90%

Reduction in handling time

5%

Improvement in CSAT (estimated)

Discover new possibilities at Cox with the power of process discovery and mining


An industry study indicates that wrong process selection and gaps in process knowledge are the key challenges in implementing automation at scale. To make the automation program a success, identifying the right process for automation, understanding exceptions, and improving the quality of captured data is more critical than ever.

How can enterprises achieve process excellence? How can process mining open up automation opportunities?

Enabled by AssistEdge Discover

AssistEdge Discover is a leading process discovery product that captures and leverages user’s digital interactions to create business process maps and transformational insights that aid organizations in process improvement, automation, and efficiency. Powered by empirical data, the outcomes are free from human biases providing a powerful foundation for operational excellence and continuous improvement.

Enabled by AssistEdge Discover

AssistEdge Discover is a leading process discovery product that captures and leverages user’s digital interactions to create business process maps and transformational insights that aid organizations in process improvement, automation, and efficiency. Powered by empirical data, the outcomes are free from human biases providing a powerful foundation for operational excellence and continuous improvement.

Elevate Testing Quality

Elevate the quality of testing with RPA


Infosys IVS unit performs testing of Cox.com and uses various tools for performing test automation. Using RPA to augment test automation reduces dependency on human resources and brings flexibility in test scheduling, monitoring & control, eases debugging failures, and makes testing scalable.

What is automation testing? How can RPA bots help achieve levels of test automation never seen before?

The need is to have a comprehensive automated testing capability to handle:

Enabled by AssistEdge RPA

A leading cohesive automation platform built with a holistic suite of automation and AI capabilities, AssistEdge enables enterprises to realize the full potential of automation by assuring scalability, security, Intelligence, and Innovation.

Enabled by AssistEdge RPA

A leading cohesive automation platform built with a holistic suite of automation and AI capabilities, AssistEdge enables enterprises to realize the full potential of automation by assuring scalability, security, Intelligence, and Innovation.

Success Stories

100+
User transactions recorded

10+
Variations detected

5
Disparate applications identified

Reimagine Customer Experience

Make your collections process intelligent and easy


Industries have undergone a dramatic customer-centric shift where customers can transact anywhere anytime. However, the collection process has somehow lagged in this customer-centric approach.

How can advanced analytics — AI and Machine Learning — help understand customer expectations? How can organizations create new customer experiences?

Moving beyond the traditional call center approach

The need is to have a data-driven, intelligent, more accurate risk segmentation and rank ordering of customers and an appropriate collection strategy for customers to improve the collections and reduce delinquency and charge offs.

A data-driven intelligent application powered by advanced machine learning can help in effective collections by providing:

It can generate a 360-degree view of customers to identify patterns and predict customer behavior. It is an over-the-top solution providing intelligence to the existing collections process.

Enabled by FinXEdge Collect

FinXEdge Collect (formerly CollectEdge) is a data-driven intelligence application powered by advanced Machine Learning that helps lenders and debt collectors reduce delinquency rates and charge-offs, improve operational efficiencies and enhance customer experience.

Enabled by FinXEdge Collect

FinXEdge Collect (formerly CollectEdge) is a data-driven intelligence application powered by advanced Machine Learning that helps lenders and debt collectors reduce delinquency rates and charge-offs, improve operational efficiencies and enhance customer experience.

Success Stories

90%
Reduction in MTTR

80%
Effort reduction

100%
Auditability & reporting

Talk to Us

 

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Vikas Arya

Manager – Client Services

Joseph Crivello

Manager – Client Services