LONDON – June 13, 2013: BT’s Seamless Desktop program, powered by the Infosys customer service experience product AssistEdge, has been awarded the prestigious Global Telecoms Business Innovation Award for 2013 in the Consumer Service Innovation category.
Specific benefits experienced by Openreach:
Phil Townsend, CIO, Openreach, Service Management:
“Providing a first-class customer experience is vital to Openreach. AssistEdge simplified how the service agents navigate multiple systems by creating an intuitive and unified interface when handling customer calls. Infosys focused on collaboration and continuous innovation, which ensured the solution exceeded our expectations and was implemented in a rapid timeframe.”
Sanjeev Arya, Associate Vice President, Communications, Media & Entertainment, Infosys:
“Agility and speed are extremely important in today’s highly competitive market. The AssistEdge product is core to Openreach’s transformational initiative to improve customer service. The product helps operators quickly realize significant improvements in customer service and agent productivity, and is enabling our clients to experience meaningful business impact.”
Alan Burkitt-Gray, Editor, Global Telecoms Business:
“This is the seventh time we’ve run our Innovation Awards and each year we’ve seen that the industry is working harder and harder to deliver exciting and innovative services to its customers worldwide. Congratulations to Infosys and BT. The industry is seeing a wave of innovation which is making a huge difference, to the companies working in the industry and to all of us in business and as consumers. They are making such a difference to the world. We want to celebrate what they are doing.”
The Global Telecoms Business Awards, now in their seventh year, acknowledge innovation and excellence across the worldwide telecommunications industry.
Infosys is a global leader in business consulting and technology solutions. As a proven partner focused on building tomorrow’s enterprise, Infosys enables clients in more than 30 countries to outperform the competition and stay ahead of the innovation curve. Ranked in the top tier of Forbes’ 100 most innovative companies, Infosys – with $7 billion in annual revenues and 150,000+ employees – provides enterprises with strategic insights on what lies ahead. We help enterprises transform and thrive in a changing world through strategic consulting, operational leadership, and the co-creation of breakthrough solutions, including those in mobility, sustainability, big data, and cloud computing. Visit www.infosys.com to see how Infosys (NYSE: INFY) is Building Tomorrow’s Enterprise® today.
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